Chckvet May 2026 Product Releases

We’ve been focusing on taking the friction out of your day-to-day operations. This month brought a powerful mix of client-facing upgrades and heavy-hitting workflow wins designed to save your veterinary team time, reduce admin headaches, and capture more opportunities.

Here is how we are making your practice run even better in May.

🌟 The Big Wins

Features that change the game for your daily workflow.

1. Next-Gen AI Receptionist (Beta)* & Support: Clear your front desk's plate and keep conversations moving.

• The Update: We’ve rolled out significantly smarter AI receptionist and support tools, complete with the ability to handle attachments during support calls.

• The Benefit: Your digital receptionist can now answer more nuanced client questions independently, slashing your team's manual phone workload and providing immediate answers to pet parents.

*Reach out to us if you are interested in learning more about this

2. Tailored Booking Experiences: Guide clients seamlessly from "click" to "confirmed."

• The Update: You can now implement service category ordering and advanced filters, offer room preferences during the booking process, and fully customize new client and review details messages.

• The Benefit: It removes decision paralysis for clients, giving them a clearer, more personalized booking path that actively prevents cart abandonment and drop-offs.

🚀 Smarter Workflows & Messaging

Tools to help your team stay focused and communicate effortlessly.

• 🚫 Inbox Spam Blocking: Keep your inbox dedicated to real patients.

  • The Benefit: You can now block unwanted numbers from your inbox, ensuring your team isn’t distracted by spam and can focus entirely on high-value client conversations.

• 🏢 Seamless Multi-Location Messaging: Centralized communication for growing practices.

  • The Benefit: Staff can now send and receive client messages across all clinic locations with ease, making multi-site coordination simpler and more cohesive.

• 📈 Notification Analytics & Hygiene: Track your reach and clean up your lists.

  • The Benefit: Dive into new notification logs and performance breakdowns to see exactly how your messages are performing. Plus, keep your marketing hub clean by bulk-archiving old audience lists.

🛠️ Polish & Reliability

We’ve squashed bugs and tightened up the experience to ensure your day-to-day is stress-free.

• Rock-Solid Calendar Syncing: We upgraded our backend logic to refresh scheduling rules more reliably and tightened our practice management system (PIMS) integrations. This means more stable data syncing and more accurate availability checks to completely eliminate scheduling surprises.

• Flawless Client Communications: We eliminated broken message links, resolved text spacing bugs, and added proactive merge tag warnings. We also fixed an inbox issue that caused merged-message confusion, ensuring your texts and emails look pristine and professional.

• Faster Admin Tools: Searching for clients and patients is now faster and more intuitive. We’ve also made it easier to copy admin entities to cut down on repetitive software setup, added automated population for booking details, and cleaned up how the system handles inactive clients, reminders, and breeds.

• Prescription & Location Fixes: Prescription workflows received a major stability boost to reduce troubleshooting, while location-specific messaging and address formats were refined to eliminate form errors for out-of-area or multi-regional clients.