Easy setup. White-glove onboarding. Real workflow automation.
Most teams are not short on effort, they are short on uninterrupted time. Chckvet's AI receptionist answers instantly, handles repetitive call work, and keeps your team focused on in-clinic care.
The key differentiator is writeback: for many common workflows, outcomes are written directly to your PIMS with no human interference required. When human review is needed, the AI creates a structured follow-up task with clear next steps.
Setup is straightforward: connect your PIMS and phone system, run through a white-glove onboarding process with our team, and go live with confidence.
Stop Living in Hold Queues and Voicemail Tag
From lunch rushes to surgery blocks to after-hours calls, your AI receptionist answers instantly and consistently. Clients get immediate support, and your team avoids constant interruption fatigue, all through your existing phone system.
PIMS Writeback for Everyday Appointment Workflows
Booking, confirmation, cancellation, and reschedule workflows can be completed in-call and written back to your PIMS in real time. No callback queue, no manual re-entry, and no dropped intent between systems.
From FAQ to Urgent Calls, Route Intelligently
The AI receptionist can answer clinic and policy FAQs, detect urgency, and route calls based on context. Straightforward requests are handled automatically, while urgent or complex cases are escalated quickly.
New Client and Patient Intake Without Bottlenecks
Collecting intake details over the phone should not block your front desk. The AI can gather and process required booking context so your team spends less time on repetitive intake calls.
Escalate Only What Actually Needs a Human
When staff intervention is required, the AI creates structured pending actions with type, priority, and complete details. Your team gets actionable follow-up instead of incomplete call notes.
Where This Solves Real Front-Desk Pain
Most clinics are not struggling with "answering questions." They are struggling with interruptions, backlog, and manual re-entry across systems.
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Phones ring while your team is checking in clients, discharging patients, or supporting doctors
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Calls pile up after hours, over lunch, and during treatment peaks
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Staff loses time to callbacks, note cleanup, and data re-entry
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Important requests get delayed when details are incomplete
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Clients feel friction when they cannot get immediate next steps
Everything a Great Remote Receptionist Should Handle
Your AI receptionist should do more than answer calls. It should complete real work across your highest-volume call types, without forcing you to change your current phone setup.
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Deploy into your existing phone system and keep your current clinic number
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Practice FAQs: hours, directions, policies, and service basics
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Appointment management: schedule, confirm, cancel, and reschedule
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Prescription refill request intake and routing
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Medical records and estimate request intake
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Emergency-aware triage and smart human transfer
Easy Setup, Low-Risk Rollout
You should not need a months-long implementation to modernize your phones. Chckvet is designed to layer into your current stack and launch quickly.
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Plug into your existing phone system and keep your current clinic number
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Connect directly to your PIMS for read/write workflow execution
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White-glove onboarding: configuration, test calls, and go-live support
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Low-risk launch model: automate what is safe, escalate exceptions to staff
PIMS Writeback Is The Difference
Many tools stop at transcription or message-taking. Chckvet closes the loop by writing completed outcomes back into your system for common workflows.
That means for many calls, there is no human interference required to finish the task.
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Complete booking flows with real-time scheduling outcomes
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Process confirmations, cancellations, and reschedules with fewer manual steps
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Handle key workflow updates without requiring staff data re-entry
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Use clinic-aware routing and context collection before actions execute
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Auto-complete what can be automated; escalate only true exceptions
Two Lanes: Automatic Completion or Structured Handoff
Every call should end with a completed workflow or a cleanly assigned task. Nothing should disappear into voicemail limbo.
1) Understand the caller
Identify intent, confirm relevant client or pet details when available, and gather required context in real time.
2) Auto-complete common workflows
For supported workflows, execute the action and write it back to your PIMS immediately.
3) Escalate only exceptions
If human review is required, create a structured pending action with type, priority, and clear details.
4) Close with clear next steps
Callers leave with confidence about what happens next and when the clinic team will follow up.
The Whole En-Chihuahua.
Great Dane-sized Value for a Chihuahua-sized Price
What you get...
Real-time Online Scheduling
Fully customizable & fully integrated with your PIMS. Offer your clients an easier & more convenient way to book appointments while maintaining complete control over your schedule.
Reminders/Recalls
Fully customize your medical & appointment reminders via text and/or email and send them to whomever, whenever. Also includes confirmations.
2-Way Communication
Whether it's live chat through your website widget, client portal, or text message, you're able to easily communicate back and forth with clients.
Message Writeback
Easily save & export the communication you have with clients so you can add them to your PIMS records.
Client Portal
Offer your existing clients a better digital experience with your practice. All pet parent info is synced from your PIMS so they can easily manage their pets, book appointments faster, & easily chat with your practice.
Daily Huddle
Ever wanted to easily & instantly get your team on the same page with what's going on in your practice? The Daily Huddle gives you a snapshot of how your practice did yesterday and how it looks today & tomorrow.
Practice Reporting & Trends
Easily track the important metrics that are hidden in your practice with our reporting & trends. Reports are pulled automatically, fully customizable, & include easily digestible visualization.
Reputation Management
Manage Google & Facebook reviews or get feedback directly from your clients with our internal review system.
High-Touch Support
Signing up for Chckvet gives you access to the best support in the industry. Any issues, questions, or feature requests are handled personally by your dedicated account manager to ensure your practice maximizes its value with Chckvet.
Chckup, Inc.
AAHA Preferred Business Provider