Chckvet provides a seamless client experience through fully automated, real-time online booking, actionable analytics, two-way communication, a client portal, and customizable workflows. The Chckvet integration with ezyVet enables clinics to offer all of these services to their clients with full two-way writeback.

1.2 How it Works

Setup is easy. You can sign up for Chckvet by heading to https://chckvet.com/ and booking a demo, or by emailing elliott@chckvet.com directly.

Once you have signed up, Chckvet then offers a white glove onboarding experience, allowing you to dictate the way in which the system operates for your practice while the onboarding team does the heavy lifting. An Account Manager will be assigned to you to answer any questions that you may have.

Clinic users sign in via https://dashboard.chckup.app/ which is a web dashboard to manage your Chckvet setup.

The Chckvet system will then allow you to message your clients through the platform, and allows you to configure the online booking settings for clients.

1.3 Regions

This integration is available in the following regions:

🇺🇸United States
🇨🇦Canada
🇦🇺Australia
🇬🇧United Kingdom
🇳🇿New Zealand

2. Integration In Action

This section provides a brief overview of the Chckvet and ezyVet integration in practice. The guide assumes you are a current Chckvet customer with login credentials.

2.1 Logging into the Dashboard

Navigate to https://dashboard.chckup.app/
Enter your credentials and select Login.

2.2 Booking Appointments Online via a Widget

Receiving appointments via Chckvet's real-time online booking requires two steps:

Head to the Widgets page on Chckvet (https://dashboard.chckup.app/booking/widgets )
Create a new widget if one does not exist. The default settings will work.
Navigate to the Instructions page from the widget edit. You'll need to copy those instructions and send them to your website developer to install on your site.

Alternatively, you can reach out to your Chckvet Account Manager to set up your widgets for you.

2.3 Messaging Clients

Messaging clients via Chckvet can be performed from the Inbox page.

Head to https://dashboard.chckup.app/chats
Select a conversation, or start a new one using the search bar.
Select the gear icon next to the send button to send via email or SMS.

2.4 Learning More about Chckvet

There are loads of automations and tools in the Chckvet platform. Use the Help page to learn more about what's possible, and contact your Chckvet Account Manager for anything you need.

3. How to Configure

This section details how to configure the Chckvet and ezyVet integration.

3.1 Get ezyVet Partner API Credentials

The following outlines the steps required to get your ezyVet partner API credentials.

Log into ezyVet with relevant admin privileges.
Select the Admin tab.
Use the dropdown box on the left of the screen and select Integration.
In the Integration Search Box, type and select API Partner.
Select Chckvet from the Partner dropdown box and then select Save.
Underneath ezyCAB Availability, push the button that says Connect.
Underneath Scopes, select Select All and then select Save.
Select Download Credentials. Your browser will then download a file named "credentialsapi.txt".

3.2 Disabling the Integration in ezyVet

If you no longer wish to use the integration, it can be disabled by following the below instructions.

Log into ezyVet with relevant admin privileges.
Select the Admin tab.
Use the dropdown box on the left of the screen and select Integration.
In the Integration Search Box, type and select API Partner.
Select the integration and look on the right-hand side of the screen for the disable button.
Select DISABLE.
A pop-up will appear where you can confirm the disable by selecting DISABLE again.

3.3 Send credentials to Chckvet

The following section details how to send your ezyVet API credentials to the Chckvet team.

Locate the "credentialsapi.txt" file that you downloaded in 3.1 Get ezyVet Partner API Credentials.
Send the credentials as an attachment on an email to either your Chckvet Account Manager that you have been assigned, or to support@chckvet.com along with your clinic name and the primary contact's first and last name and email.
You should receive instructions at this point from your Account Manager on next steps, but at this point the integration is complete and operable.

Integration Complete!

Once you've sent your credentials, the integration will be set up and ready to use.

4. How it Works

The following section provides a high-level overview of how the Chckvet and ezyVet systems will communicate with each other.

The requests and responses shown above are performed by authenticated HTTP Request and Response messages that are common on the internet. The request message contains the details of what Chckvet is requesting and the response message is the data.

5. Troubleshooting

For general troubleshooting questions, we recommend taking these steps:

Try refreshing the page or clearing your browser cache.
Head to the help page, and see if we already have some helpful information on how to solve the problem. https://dashboard.chckup.app/help

If you see an appointment appear in your schedule in an incorrect spot:

Check your Scheduling Rules to ensure they line up with your guidelines.
Check that the service selected does not have any special settings in the Services page.
Verify that the doctor does not have any adjusted availability by checking the Clinicians page.

If a reminder goes out at a time or to a client that you were not expecting it to:

Check the client segment of the reminder to verify that the appointment type should be included.
Check the Standard of Care table and compare to the reminders you see on the patient in Chckvet.
Check that the reminder send times line up with the intended reminder sequencing.

If these tips don't help solve your problem, or you're still stuck, you can click the support widget at the bottom of the dashboard, depicted below, or through any other accessible Help widgets on the dashboard:

6. Technical Support

Feel free to reach out to support for any issues you have with the Chckvet integration. We are available 8am-8pm Central Time.

Chckvet Support

Email:

support@chckvet.com

Hours:

8am-8pm Central Time

Turbo-charge Your Practice Efficiency.

Get the tools you need so you can focus on what matters.

Helping more pets.

Chckup, Inc.

AAHA Preferred Business Provider

ezyVet User Guide

Chckvet Integration

Table of Contents

1. Overview